Dyson DC18 Slim All-Floors Cyclone Upright Vacuum Cleaner

Cheap Dyson DC18 Slim All-Floors Cyclone Upright Vacuum Cleaner Review

My rating for the vacuum is 4 stars but my rating for the warranty experience has been 1 star. I have been quite happy with the performance of the Dyson Slim until I had a mechanical problem with the undercarriage and pedal. Suction dropped significantly and then I couldn't put the handle back into upright position. I called the Dyson Warranty hotline and after holding for 10 minutes was able to speak to a live person to explain the problem. They issued a service authorization and gave me the contact info for a local independent vacuum service center. I dropped it off 5 weeks ago and still have no update other than that the "undercarriage assembly" is on back order with Dyson. I called Dyson and waited 10 minutes listening to the hold music. I got a ring tone that suggested that it was finally being transferred to a live customer service rep and then the line immediately went DEAD and I was disconnected by Dyson. I called back and waited 10 minutes yet again and did finally get through to a live person. She was actually friendly but could only confirm that indeed the part was on back order and they were working hard to get them in stock and shipped out to repair centers. She couldn't give me any other info other than that and could not give me an estimate as to when the dealer would receive the part for my repair. The Dyson customer service rep apologized but this still does not in any way resolve the fact that I still have been without a vacuum for 5 weeks now with no end in sight. The independent dealer says that another customer with the same model has been waiting for the exact part for a MONTH longer than I have and is still waiting too. Luckily, I'm able to borrow my neighbor's vacuum otherwise I would have had to go out to PURCHASE a replacement while continuing to wait and wait. I am very disappointed with Dyson and will reconsider if there are other manufacturers in the future that have introduced comparable machines. Dyson was a pioneer in high end vacuums and they still charge a huge price premium and so the service and warranty should reflect this. Sadly, in my experience, it has not.

Dyson DC18 Slim All-Floors Cyclone Upright Vacuum Cleaner Feature

• All-floors lightweight upright vacuum cleaner provides constant suction power
• 200 air watts; on/off brushbar; extends for stair and high-reach cleaning
• Lifetime HEPA filter; clean air exhaust; 25-foot cord; lightweight design
• 4/9-gallon bin empties with the push of a button; certified asthma friendly
• Measures 16-1/3 by 12 by 43-2/3 inches; 5-year warranty

Dyson DC18 Slim All-Floors Cyclone Upright Vacuum Cleaner Overview

For all floor types

Motorized brush bar - DC18 has a direct drive motorized brushbar. This improves pick-up on carpets by sweeping the dust and fibers trapped in the carpet pile into the constant Dyson airflow, without the need for belts.

Brush Control - Turn brushbar off at the touch of a button to protect delicate rugs and hard floors.

Root Cyclone technology - Advanced Dyson cyclone technology. No clogging. No loss of suction.

Lightweight - Weighs only 15.8 lbs.

Effortless steering - Easy to maneuver and clean in tight spaces.

No extra costs - Lifetime HEPA and washable filter, and no bags to buy.

Clean exhaust air - Air expelled from a Dyson has up to 150 times less mold and bacteria than the air you breathe.

Quick-draw Telescope Reach - Extends instantly for stair and high reach cleaning.

Hygienic bin emptying - No need to touch the dust, just push the button.

HEPA filter - Approved for allergy sufferers by the B



*** Product Information and Prices Stored: Mar 27, 2010 05:56:29